Michael Cohen
← Insights

2 min read

The Quiet Evolution — Process Over AI

In the past few weeks, I have spoken to half a dozen CFO (fractional and full-time), a CTO, a COO, and a VP of customer success.

The writing on the wall is clear: there is a quiet evolution in how businesses are being run.

It’s not AI. For most departments in most companies, the current LLMs aren’t very useful on a large scale (despite the hype).

It’s process.

Take the CFOs. They are handling some combination of bookkeeping, accounting, forecasting, and reporting, with strategic recommendations if they have time after the necessities taking care of.

What is a full-time CFO supposed to do if they need more time for strategy? What is a fractional CFO supposed to do if they want to bring on more clients?

Or take the COO or CS director who has full time responsibilities but finds themselves spending half of their day dealing with minutiae like wrangling purchase orders or figuring out customer retention metrics.

Traditionally, the answer has been to hire a controller/AVP of ops/CS manager and delegate the busy work.

For the execs with vision, the answer is in better process.

For the execs who can align data and engineering teams together with their business departments, a few weeks with the right data/IT people eliminates nearly all of the work of bookkeeping, reporting, file organization, metric-watching, etc.

That 30+ tab Excel report cobbled together from HubSpot or QuickBooks? Data from the software is smoothly imported into cloud data warehouse, hooked right up to a dashboard (or spreadsheet).

That monthly copy-paste ritual where someone pulls CSVs from Shopify and Stripe, or merges them to calculate gross margin or marketing ROI? With the right connectors and a simple data model, those numbers update daily (even hourly) with zero manual intervention.

ARR, GRR, expense reports, forecasts, profit and loss – DONE.

Stop spending unnecessary time documenting your business and spend more time running it. a

Dealing with something similar?

I work with SMBs and PE-backed companies on exactly these problems — financial operations, reporting infrastructure, and analytics built on the systems you already have.

See the work →